I have not received my ID-ME Membership ID Number(s).
If it has been twenty-four (24) hours and you have not received your ID-ME Membership ID number(s), please check your spam or junk mail folder. If you still don't see the email, visit the “New Member Registration" page to have the email resent. You only need the email you used to create your account to submit a request.
 
What is my PIN code?
You are asked to create a PIN code needed to edit your ID-ME Health Information forms. This is a six (6) character alphanumeric PIN code of your choice and can contain any of the following:

* lower case letters
* upper case letters
* numbers
 
I created a PIN code and forgot it, what do I do?
 You can request a PIN Reset by visiting "Update My Health Information”.

I am having trouble resetting my PIN code.
Please delete your browsing history and your browser cache. Close your browser application, launch and reset your PIN code. If you are still having an issue please email us at info@id-me.org.

I’m in the forms, how do I get to the next page?
The first few pages have arrows that allow you to move forward or back during the process. These arrows are located to the far right side of your screen. Most mobile and tablet users must scroll to the right to view arrow icons.

 

1st Time Purchase

ID-ME is currently shipping to the countries listed below. New countries will be added over the coming months so please check back with us or check our website for updates if you do not live in a country listed below.

 

• Australia

• Canada

• China

• New Zealand

• Singapore

• United States

 

Orders are shipped via Australia Post within 5 business days after date of purchase. If item(s) are "not in stock" we will notify you by email. For Domestic orders delivery can be expected in 2-5 business days from the shipping date. International varies however delivery generally can be expected in 7-10 business days. All orders are shipped during regular business hours of our AUS distribution center.

International Orders: We do our best to have your order processed in a timely manner however please understand that a large amount of countries for international shipping do not offer tracking, insurance or any guarantees for that matter.

Holiday Season: Please allow a minimum of two (2) weeks from your purchase date for domestic orders and four (4) weeks for International orders.

All sales are final. When your information is submitted and accepted for your personalized identification medical emergency membership there are no refunds. Refer to our Product Warranty Disclaimer below for more information.

Lost or Stolen
You can replace your ID-ME card for $20.00. This process terminates your existing membership and generates a new ID-ME Membership ID# and U-ID Code. What you will need:

 

• Membership ID# (refer to your Welcome Email or Wall Poster)

• I received my ID-ME card and the USB flash drive memory device and/or USB module is not working.

 

You are going to receive an ID-ME Membership Package with a new Membership ID# and Unique Identifier U-ID code.

When you receive your new ID-ME Membership Package, It is very important to destroy all prior information, emails, and documents associated with your old Membership ID# and Unique Identifier U-ID code.

Visit the “Update My Health Information” page, enter your Membership ID# or email and click on Replacement Card Request.

 

USB Flash Drive Issue(s)

I received my ID-ME card and the USB flash drive memory device and/or USB module is not working.

I have been a member for less than two (2) years and my USB flash drive memory device and/or USB module suddenly stopped working.

Having a flash drive that becomes corrupt, needs formatting or simply appears to have stopped working can be common. Many times the issue can be easily fixed without requesting a new card.

The first step is to go online, open your browser and search the issue with phrases such as...
 

• Repair My USB Flash Drive

• USB Flash Drive Not Recognized

• USB Flash Drive Not Responding

And so on...

Inserting the flash drive in different devices or operating systems can create a need for the drive to be formatted. This is one of many common reasons your flash drive may have stopped working or is no longer performing properly. Details on fixing a USB flash drive can range from basic to advanced. We are not asking for you to take apart your flash drive and operate however we are asking that you do a little research before submitting your request.

If the flash drive has been misused or not properly cared for within the warranty period your request may be denied. To avoid this please review our Warranty Policy in our “Terms and Conditions”.

Visit the “Update My Health Information” page, enter your Membership ID# or email and click on Replacement Card Request.

U-ID Code Issue(s)
Reasons you may be submitting a request:

 

• I received my ID-ME card and the U-ID code image cannot be read/scanned.

• I have been a member for less than two (2) years and my QR code image can no longer be read/scanned.

Make sure you have cleaned the surface and removed any obstructions or contaminants. Soft cloth dampened lightly with warm water can be helpful.

If your ID-ME card has been misused or not properly cared for within the warranty period your request may be denied. To avoid this please review our Warranty Policy in our “Terms and Conditions”.

Visit the “Update My Health Information” page, enter your Membership ID# or email and click on Replacement Card Request.