TERMS & CONDITIONS
With Great Power, Comes Great Responsibility!
Said best by Francois-Marie Arouet; offered to our members as a pleasant accountability disclaimer. Members are solely responsible for and in control of managing and accessing health information using the suggested use methods published by ID-ME.
I.D. Medical Emergency Program: Store, retrieve, update, display and/or transfer health information using responsive forms, secure databases, USB technology, quick response “unique identifier” aka “U-ID” codes and electronic devices such as desktops, laptops, mobile and most handheld devices.
Your accessing and use of this Website, undertaking of purchasing a service(s) and/or product(s) from ID-ME indicates your acceptance, understanding and agreement to the full terms and conditions contained herein set forth by ID-ME, its partners and affiliates. Your statutory Consumer Rights are unaffected.
Service(s) and/or product(s) may be referred to as “Service” or “Program”. Please read these terms and conditions carefully before applying for, accepting, or using a service offered by ID-ME. By Using, applying for, or accepting a service or agreeing to these terms and conditions when prompted, you acknowledge that you have read this agreement, that you understand it, that you accept the terms as presented, and agree to be bound by its terms. If you do not agree to the terms and conditions of this agreement, do not apply for, accept, or use ID-ME products and/or services and decline to agree or accept when prompted.
Resolution Statement: The success of our business is dependent on the trust and confidence we earn from our employees, partners, and most importantly our ID-ME Members. We adhere to our commitments, displaying honesty and integrity reaching company goals solely through honorable conduct. Our team is dedicated to understanding and resolving issues and/or situations that may arise related to the use of this Website, its services and/or products.
Restrictions on Use of Material: This Website and the service(s) offered here within is owned and operated by ID-ME. Except as otherwise permitted by these Terms and Conditions, no material from this Website or any Website owned, operated, licensed or controlled by ID-ME, its partners and affiliates may be modified, copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may print one hard copy or download one copy of the materials on any single computer for your personal, noncommercial home use or to purchase a product or service from ID-ME provided you keep intact all copyright and other proprietary notices. Use of the materials for any other purpose, modification of the materials or use of the materials on any other website or networked computer environment is strictly prohibited. Except as expressly stated in this legal notice, no right or license to the materials, or any portion thereof, shall be granted or implied. QR Code is registered trademark of DENSO WAVE INCORPORATED.
Framing of Website is NOT permitted without the prior written consent of ID-ME.
Use: Impersonation of others including an ID-ME employee or representative as well as another user is prohibited. You may not upload to, distribute or otherwise publish through the Website any content which is libelous, defamatory, obscene, threatening, an invasion of privacy or publicity rights, abusive, illegal or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Website or use the Website to solicit others for any other commercial online service or other organization.
You may not without the prior written permission of ID-ME, use any computer code, data mining software, “robot”, “bot”, “spider”, “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Website or accessed through this Website. You may not engage in the mass downloading of files from this Website; use the computer processing power of this Website for purposes other than those permitted above; or flood this Website with electronic traffic designed to slow or stop its operation. You may not establish links to or from other websites to this Website without the prior written consent of ID-ME.
Terms of Sale: All prices on Website are listed in US Dollars. When you place an order you are purchasing on and subject to ID-ME terms and conditions. All orders are subject to availability and confirmation of the order price. Our “Terms” are payment due in full upon order submission.
You and ID-ME, its partners and affiliates have the right to terminate any service offered for any reason, including the ending of services that are already underway. Please be thorough when placing an order. Once payment has been received your agreement for services begin. No refunds shall be offered where service is deemed to have begun and is, for all intents and purposes, underway. Notification for cancellation of service, via email, phone and/or fax, or any other means will be accepted subject to confirmation of cancellation in writing by ID-ME.
We reserve the right to levy a charge to cover any subsequent administrative expenses resulting from a fraudulent or unlawful cancellation of service(s). *See warranties and disclaimers for details on replacement of products and refunds of services.
We practice best efforts when fulfilling your orders. If a service is ordered said service will be available upon receipt of monies equaling to and no less than the agreed upon value of said service at the time of purchase. If a product is ordered and is to be shipped our shipping times may vary according to availability and subject to any delays resulting from third party shipping organizations (government, private and/or public) or force majeure for which we will not be responsible.
You must be 18 years of age or older and possess a valid credit/debit card and/or account issued and verified by a financial institution acceptable to our standards to contract with ID-ME, its partners and affiliates. We do not engage in contracts with minors. We retain the right to refuse any request made by you. Where a contract is made with a third party (PayPal, Stripe, etc.) when purchasing an ID-ME service and/or product ID-ME, its partners or affiliates are not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they provide you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the payment information used to place your order and that there are sufficient funds to cover the cost of the order. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract: When you place an order the contract will be formed when we send the I.D. Medical Emergency Membership I.D. Number(s) to the email address provided by you confirming the service(s) and/or product(s) ordered have been issued and released.
(b) Pricing and Availability: All details, descriptions and prices that appear on this Website are maintained and accurately stated to the best of our knowledge. Although we monitor the Website regularly, errors may occur. If we discover an error in the price of any service(s) and/or product(s) that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
(c) Payment: Upon receiving your order we carry out a standard authorization check when applicable to ensure there are sufficient funds to fulfill the transaction. Your account will be debited upon authorization being received in accordance to payment schedule set forth and agreed upon by and between you and our payment services provider ie. PayPal, Stripe, etc. The payment(s) received by you shall be treated as a deposit against the value of your purchase order. Once receipt of payment is confirmed and the I.D. Medical Emergency Membership I.D. Number(s) has been sent, monies paid as a deposit is then used as payment for the value of your purchase order.
In the event a monthly recurring scheduled payment is not received you have two (2) calendar months from the most recent payment received by you to ID-ME to make payment. Your Membership I.D. Number(s) shall be cancelled on the fifth (5th) day preceding the end of the second (2nd) calendar month from your most recent payment received.
Services: We provide services and products for the I.D. Medical Emergency Membership Program (“Program”).
The Program includes the activation of your “Month-to-Month Membership” with instant accessibility to your details upon completion of ID-ME Membership I.D. Number(s) registration.
When you purchase a Month-to-Month Membership you receive:
– Assigned U-ID code
– Unlimited Access
– Real-Time Updates
– eWall Poster
– Home Screen Favicon
A Month-to-Month Membership is a $1.00 per month due the first (1st) day of every month after the 30-day free trial period ends. The Month-to-Month Membership stays active until a monthly recurring scheduled payment is not received by the fifth (5th) day preceding the end of the second (2nd) calendar month from your most recent payment received as stated above in (c) Payment.
There are no cancellation fees and no annual contracts.
$20.00 – Patented ID-ME Membership Card
$15.00 – Replacement Membership Card (Lost or Stolen)
For security purposes ID-ME does not issue duplicate cards. There is one (1) ID-ME Membership Card per ID-ME Membership I.D. Number.
Membership fees are collected the first “1st” day of every month. Our Trial Period begins the day you become a member until the first “1st” day of the month after you have completed your 30 day Free Trial Period. Example: Sign up September 17, 2017 and your first payment of $1.00 is due November 1, 2017.
ID-ME Membership I.D. Number: IT IS VERY IMPORTANT TO STORE YOUR ID-ME MEMBERSHIP I.D. NUMBER IN A SAFE YET ACCESSIBLE PLACE. The Membership I.D. Number is located on your Membership Card and your Wall Poster (paper and electronic).
Entering the Membership I.D. Number online is necessary when using membership services such as:
– Updating online forms
– Purchasing a Membership Card
– Requesting a Replacement Card
Updating your details in the online forms: Visit ID-ME.org, click “Update Member Details” and follow the instructions. Information able to be updated is as follows:
– Emergency Contact(s) Information
– History of Medical Conditions
– Blood Type
– PIN update and reset
ID-ME Card: Developed and manufactured specific for the ID-ME Membership Program, the card is a standard ISO approved CR80 PVC plastic and comes equipped with Quick Response code, referred to as “Unique Identification” or “U-ID” code, and 4GB USB flash drive “Flash Drive”.
*Important Notice: The Flash Drive and U-ID Code are the key technological components of the ID-ME card. The components are NOT connected and are NOT able to communicate, share or exchange any information with one another.
They do not have the ability to share data.
Information printed on the card:
– Members Name
– Membership ID Number
– I.D. Photograph of Member (optional)
– Date of birth
– Unique Identification Code
Scanning the U-ID code accesses the following details from your online forms:
– Medical History / Health Information
– Allergies / Injectors
– Medications / Vitamins and Supplements
– Emergency Contacts
– Blood Type
To access the details one must possess an internet enabled handheld or mobile/smartphone device equipped with a camera which can scan QR codes or a QR code reader/scanner application. Most QR code reader/scanner applications work the same and are user-friendly. Open the camera or application; steadily hold the device with the U-ID code clearly viewable on your device’s screen and once the code has been scanned, generally within seconds, the online form details are displayed on your device.
The Flash Drive comes standard with 4GB storage capacity able to quickly download, transport and share files (media, documents, etc.). We may run promotions from time to time offering Flash Drives with more storage capacity or other ID-ME approved device(s) in place of for a cost or for free.
*Strict No Tolerance ID-ME Policy Standards: At no given time will ID-ME, its partners or affiliates store or load personal information of any kind on the Flash Drive. There may be applications, links or software to relevant industry related information loaded on to the Flash Drive. When pre-loaded Flash Drives with information that is intended to benefit or assist you are made available you will also have the option to opt-out of receiving said pre-loaded Flash Drive.
Opting in to receive a Flash Drive with applications, links or software that have been loaded by ID-ME, its partners or affiliates with best intentions to benefit and/or assist you may be made available from time to time. When you opt-in to receive a pre-loaded Flash Drive you understand and agree to these terms and conditions.
Pre-loaded information relevant to you could mean:
– Links to tutorials, promotions, websites, etc.
– Information regarding an agency, organization or institution
– Updated laws and regulations
We practice a high level of quality control for all of our products and services. We strive to meet your request, demands and needs within reason however in no event shall ID-ME, its partners or affiliates be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of the ID-ME USB Flash Memory Card.
We encourage the use and education of encrypting/password protecting your ID-ME Flash Drive. We provide links to tutorials we find useful to assist you in understanding the process. ID-ME provides these links/websites as a public service only, and neither endorses nor guarantees in any way the external organizations, services, advice, or products included in these website links. Furthermore, ID-ME neither controls nor guarantees the accuracy, timeliness or completeness of the information contained in the non-governmental Web sites.
Replacement Card Request: You must have your Membership I.D. Number and your PIN code to receive a replacement, approval or denial. For security purposes we have a strict policy of one (1) ID-ME Card per ID-ME Membership.
Lost or Stolen: You can replace your ID-ME card for $15.00. This process terminates your existing membership and generates a new Membership Account. What you will need:
– Membership ID Number (refer to your Welcome Email or Wall Poster)
You are going to receive the same ID-ME Package and details as you did before with a new Membership ID# and U-ID code.
When you receive your new ID-ME Membership Package and details, it is very important to destroy all prior information, emails, and documents associated with your old U-ID code.
USB Flash Drive Memory Device Issue(s): Reasons you may be submitting a request:
– I received my ID-ME card and the USB flash drive memory device and/or USB module is not working.
– I have been a member for less than two (2) years and my USB flash drive memory device and/or USB module suddenly stopped working.
Having a flash drive that becomes corrupted, needs formatting or simply appears to have stopped working can be common. Many times the issue can be easily fixed without requesting a new card.
The first step is to go online, open your browser and search the issue with phrases such as…
– Repair My USB Flash Drive
– USB Flash Drive Not Recognized
– USB Flash Drive Not Responding
And so on…
Inserting the flash drive in different devices or operating systems can create a need for the drive to be formatted. This is one of many common reasons your flash drive may have stopped working or is no longer performing properly. Details on fixing a USB flash drive can range from basic to advanced. We are not asking for you to take apart your flash drive and operate however we are asking that you do a little research before submitting your request.
If the flash drive has been misused or not properly cared for within the warranty period your request may be denied. To avoid this please review our Warranty Policy in our “Terms and Conditions”.
U-ID Code Issue(s): Reasons you may be submitting a request:
– I received my ID-ME card and the U-ID code image cannot be read/scanned.
– I have been a member for less than two (2) years and my U-ID code image can no longer be read/scanned.
Make sure you have cleaned the surface and removed any obstructions or contaminants. Soft cloth dampened lightly with warm water can be helpful.
If your ID-ME card has been misused or not properly cared for within the warranty period your request may be denied. To avoid this please review our Warranty Policy.
To order, simply visit the “Update Member Details” page, enter your Membership ID Number and click on Replacement Card Request.
Shipping: ID-ME is currently shipping to the countries below. New countries will be added over the coming months so please check back with us or check our website for updates if you do not have a shipping address for the listed countries.
– New Zealand
– United States
Orders are shipped via Australia Post within 5 business days after date of purchase. If item(s) are “not in stock" we will notify you by phone or via email. For Domestic orders delivery can be expected in 2-5 business days from the shipping date. International varies however delivery generally can be expected in 7-10 business days. All orders are shipped during regular business hours with respect to each countries time zone.
***International Orders: We do our best to have your order processed in a timely manner however please understand that a large amount of countries for international shipping do not offer any tracking, insurance or any guarantees for that matter.
Holiday Season: Please allow a minimum of two (2) weeks from your purchase date for domestic orders and four (4) weeks for International orders.
All sales are final. When your information is submitted and accepted for your personalized identification medical emergency membership there are no refunds. Refer to our Product Warranty Disclaimer below for more information.
Product Warranty Disclaimer: ID-ME products are covered by this warranty for a period of two (2) years from the date of purchase by the original end user customer. This warranty period does not apply to nor cover ID-ME Month-to-Month Membership Services.
To the extent permitted by applicable law, the foregoing is the complete warranty for ID-ME products that supersedes all other warranties and representations, whether oral or written, except as expressly set forth above, no other warranties are made with respect to ID-ME products and/or services. ID-ME, its partners and affiliates expressly disclaim all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including but not limited to any implied warranty of non-infringement, merchantability or fitness for a particular purpose. All warranties, whether expressed or implied, are limited to the periods of time set forth above. Some states or other jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
ID-ME products and services are not authorized for use as critical components in life support equipment or for application in which the failure or malfunction of the products or services provided would create a situation in which personal injury or death is likely to occur. ID-ME, its partners and affiliates offer (a) an option to assist first responding medical professionals in emergency and non-emergency situations and (b) USB flash drive technology intended for collecting, transporting and/or sharing information. The USB flash drive is not to be used as a permanent storage device. ID-ME, its partners and affiliates shall not be liable for the death of any person or any loss, injury or damage to persons or property by use of ID-ME products and/or services used in any applications including, but not limited to, military or military-related equipment, traffic control equipment, disaster prevention systems and medical or medical-related equipment. Services where an Membership is created by submitting information, paying for a membership or renewal service, replacement membership card service and agreeing to ID-ME’s terms and conditions are non-refundable.
ID-ME’s total liability under this or any other warranty, express or implied, is limited to replacement or refund. We do not repair products. In the event a product or service is deemed faulty or damaged through no fault of your own, ID-ME will replace such product or refund such service. Replacements and refunds are accepted remedies for breach of warranty or any other legal theory. To the fullest extent permitted by applicable law and under no circumstances, including but not limited to, negligence, shall ID-ME, its partners and affiliates be liable to the purchaser or end user customer of an ID-ME product and/or service for any damages, expenses, lost data, lost revenues, lost savings, lost profits or any incidental or consequential damages arising from the purchase, the document generation software, its application, web forms and associated services even if ID=ME, its partners and affiliates have been advised of the possibility of such damages. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This limited warranty gives you specific legal rights and you may also have other rights that will vary from state to state or jurisdiction to jurisdiction.
Intellectual Property: All content included on this Website, such as text, graphics, code, logos, button icons, images, audio clips, widgets and software, and the compilation of such content (i.e. collection, arrangement and assembly) is the exclusive property of ID-ME and/or its suppliers and is protected by U.S. and other copyright laws and international treaties. The content and document generation software, it’s applications, web forms and associated services provided by the Identification Medical Emergency “ID-ME” website, its partners and affiliates may be used to purchase product(s), purchase membership(s), renew memberships as well as capture, store and provide the output data required to service ID-ME users, subscribers, affiliates and partners. Reproduction, modification, distribution, transmission, republication, display or performance, of the content on this Website is strictly prohibited. All other product names contained in this Website are trademarks or registered trademarks of their respective owners. The use or misuse of these trademarks except as expressly authorized is prohibited. ID-ME enforces its intellectual property rights to the fullest extent of the law. If you have questions concerning the legal notices stated above, you may contact ID-ME by emailing us at firstname.lastname@example.org.
You agree that your use of this Website is entirely at your own risk.
Site Warranty Disclaimer: This Website, it’s software including the materials and widgets on this Website are provided “as is” and without warranties of any kind, either expressed or implied. To the fullest extent permissible pursuant to applicable law, ID-ME, its partners and affiliates associated with the ID-ME program disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ID-ME, its partners and affiliates do not represent or warrant that the functions contained in the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or other harmful components. ID-ME, its partners and affiliates do not warrant or make any representations regarding the use or the results of the use of the materials in this Website in terms of their correctness, accuracy, reliability or otherwise. You (and not ID-ME, its partners or affiliates) assume the entire cost of all necessary servicing, repair or correction. Some states do not permit limitations or exclusions of implied warranties, so the above limitations may not apply to you.
Indemnification: As a condition of use of this Website, you agree to indemnify, defend, and hold harmless ID-ME, its partners, affiliates, officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against any and all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your use of this Website, it’s software including the materials and widgets, including any claims alleging facts that if true would constitute a violation of these terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your account.
Typographical Errors: In the event that a product sold is mistakenly listed at an incorrect price, ID-ME reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged or payment method accepted. If your payment has already been accepted for the purchase and your order is canceled, ID-ME shall issue a credit or payment reversal to the account used for the purchase.
Force Majeure: Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.
Waiver: Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
General: By accessing this website and/ordering a service or product you consent to these terms and conditions. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. ID-ME’s failure to insist upon or enforce strict performance of any provision of these terms shall not be construed as a waiver of any provision or right. This is the entire agreement between us relating to the subject matter herein and shall not be modified except as described herein.